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Returns and Exchanges

Boot Returns

We recognize how important the fit of your boots is and we try to make returns super easy. You can return items purchased from within 30 days of receiving the product.

The items should have shipped with a free return shipping label in the package.(Free return labels are only available for the lower 48 states and parts of Alaska.) Please use that label to send the items back as long as they have not been worn outside and are still in new condition with the tags attached. Boots received that have creases, scuffs, dirt and debris on them will not be accepted as a return.

Use the return label that was in came in the original package, to cover the original label on the shipping box.Please do not use the Crispi boot box as the shipping box.

Exchanges: If you would like to exchange for a different size/model please include a note on the packing slip stating what product/size you would like to exchange for and include it with the return shipment.

Refunds: If you would like a refund for items purchased, write 'Sending back for Refund' on the packing slip and include it with the return shipment. Shipping charges are non-refundable. Refunds will be issued to the original method of payment and please allow 1-3 business days for the funds to be processed.